Refunds and Cancellations Policy

SG-LEGAL-03, version 0.4, 19 October 2026

1. Your rights under the Australian Consumer Law. Our products come with consumer guarantees that cannot be excluded. If a document has a major failure (for example, it is materially different from its description, or it can't be opened or used as supplied), you're entitled to a replacement or a refund. For a minor failure, we'll fix or replace it within a reasonable time.
2. Change of mind. Our products are digital and can be copied once delivered, so we don't offer change-of-mind refunds after an order has been delivered. If you cancel an order before we deliver it, we'll refund it in full.
3. Wrong item ordered. If you ordered the wrong package and contact us within 7 days of delivery, we may, at our discretion, swap it for the correct package and charge or refund the difference.
4. Subscriptions. You can cancel at any time; cancellation takes effect at the end of the current billing period. We don't give part-period refunds, except where the Australian Consumer Law requires one or we have materially changed the subscription to your detriment.
5. How to ask. Email hello@siteguardsystems.com.au with your order number. We respond within 2 business days. Refunds go back to the original payment method.